Terms of Service

1. About Mid-South

Mid-South Road Service is a locally owned and operated mobile truck and trailer repair company based in Clarksville, Tennessee. We are fully insured. We provide mobile diesel mechanic service, truck and trailer repair, DOT inspections, computer diagnostics, welding and fabrication, electrical, brakes, driveline, DEF and aftertreatment work, A/C and heat, and related heavy- and medium-duty repairs across Middle Tennessee and Southern Kentucky, including both sides of the state line. We dispatch to your location — we are a mobile service and do not operate a customer-facing physical shop. We do not provide tire service.

2. Services

Scope of Services

Mid-South Road Service provides mobile truck and trailer repair and related services including, but not limited to:

• Mobile diesel mechanic and on-site repair
• Truck repair — engine, brakes, electrical, driveline, rear ends, driveshafts, axles, and front end
• Trailer repair — brakes, lights and wiring, ABS, air systems, suspension, axles, landing gear, doors, and floors
• Annual federal DOT inspections, pre-trip, and fleet inspections
• Computer diagnostics — check-engine and fault codes, aftertreatment, and DEF
• Welding and fabrication — frame and cross-member repair, structural welding, brackets, and custom fab
• DEF and aftertreatment repair, turbo replacement, injection pump work, and A/C and heat repair

We do not provide tire sales, mounting, or repair.

Service Availability

Services are available across Middle Tennessee and Southern Kentucky 24 hours a day, 7 days a week, 365 days a year. Service availability in specific areas may vary based on truck availability and conditions. We reserve the right to decline service in areas outside our service zone or in circumstances where service cannot be safely or appropriately performed.

Dispatch and Response

We make every reasonable effort to dispatch to your location as promptly as possible and to honor ETAs communicated at the time of booking. In the event of unforeseen circumstances — such as severe weather, traffic incidents, road closures, or unusually high call volume — we will notify you as soon as possible and provide an updated ETA.

3. Quotes and Pricing

Quotes provided by Mid-South Road Service are estimates based on the information you provide (service type, truck or trailer details, location, and the described issue). Final pricing may vary if additional circumstances are discovered upon arrival — such as additional parts or labor required, problems beyond the original complaint, or conditions that differ materially from what was described.

We will inform you of any price changes before performing the work. You are under no obligation to proceed if pricing changes are unacceptable to you. Upfront pricing is confirmed before we begin any work.

4. Customer Responsibilities

To ensure a safe and successful service call, customers agree to:

• Provide accurate information about your location, your truck or trailer (year, make, model, engine, condition), and the nature of the issue
• Remain with or accessible at the vehicle location until our technician arrives, or notify us if you must leave
• Ensure the truck or trailer is accessible and that our technician can safely approach the service location
• Follow all safety instructions provided by our technician, including staying clear of traffic on interstate or highway shoulders
• Notify us promptly if you need to cancel or if conditions at your location change before our arrival
• Disclose the engine and make so we can bring the appropriate parts and equipment

Mid-South Road Service is not responsible for delays or complications arising from inaccurate location, vehicle, or issue information provided by the customer.

5. Vehicle & Equipment Condition

By requesting service, you represent that you are the owner of the truck, trailer, or equipment, or are authorized by the owner to arrange for repair. You agree that Mid-South Road Service may perform the requested work.

We take reasonable care in performing all work. However, Mid-South Road Service is not responsible for pre-existing damage or mechanical conditions present before service. Our technicians will note any visible pre-existing damage before beginning work where practical.

Diesel trucks and trailers can have multiple related faults. Diagnosing and repairing one issue does not guarantee that unrelated problems will not arise, and we are not responsible for separate failures that occur before, during, or after a service call.

6. Payment

Payment for services is due at the time of service unless other arrangements have been made in advance. We accept major forms of payment as communicated by our team at the time of service. Pricing is confirmed upfront before work begins. Invoices for completed service are available upon request.

In the event of a disputed charge or payment, please contact us directly at 931-933-0000 within a reasonable time frame and we will work to resolve the issue promptly.

7. Limitation of Liability

Mid-South Road Service shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the services provided or the use of this website, including but not limited to loss of use, loss of revenue, downtime, or damage to property not directly caused by our negligence.

Our total liability for any claim arising out of services performed shall not exceed the total amount paid by you for the specific service giving rise to the claim.

Nothing in these Terms limits our liability for gross negligence or intentional misconduct.

8. Website Use

The content on this website — including text, images, graphics, service descriptions, the Mid-South Road Service logo, and all other materials — is the property of Mid-South Road Service and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our express written permission.

You agree not to use our website for any unlawful purpose, to transmit any harmful or malicious content, or to attempt to gain unauthorized access to any portion of our website or systems.

9. Privacy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Montgomery County, Tennessee.

11. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

12. Contact Us

If you have any questions about these Terms of Service, please contact us: